Everything you need to know about buying, downloading, and using VaultKit products.
No, you can browse our entire catalog without an account. However, creating an account makes it easier to manage your purchases, access your downloads, and stay updated with new releases. Plus, you'll get exclusive community benefits.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital payment methods. All transactions are secure and encrypted.
Absolutely! VaultKit products are suitable for both individual creators and business teams. If you need volume licensing, custom pricing, or special arrangements, please contact our team for enterprise options.
No hidden fees. The price you see is the price you pay. Taxes may apply depending on your location and will be calculated at checkout before you confirm your purchase.
We occasionally offer limited-time discounts and run seasonal promotions. Subscribe to our newsletter to stay updated on the latest deals. We also offer bundle pricing on select product collections.
Instantly! Once your payment is confirmed, you'll receive a download link via email. You can also access all your purchases in your account dashboard anytime.
You can download your purchases as many times as needed. We recommend saving a backup copy on your computer or cloud storage. Your products are yours to keep forever.
File formats vary by product. Most templates come as Figma files, Adobe XD, or HTML/CSS. Ebooks are typically in PDF format. Notion templates are ready-to-duplicate. Check each product description for specific file types.
Yes! You can download your purchased products on as many devices as you own. Use them on your desktop, laptop, tablet—wherever you need them. Just use the same account.
Yes! When you purchase a product, you get all future updates at no additional cost. If a creator releases a new version with bug fixes or improvements, you'll have immediate access.
We offer a 30-day money-back guarantee on all purchases. If you're not satisfied for any reason, contact our team within 30 days of purchase and we'll process a full refund. No questions asked. See our full refund policy for details.
Refund requests are simple. Go to your account dashboard, find the product you want to refund, and click "Request Refund." Fill out a brief form explaining why you're not satisfied, and our team will review and process it within 5 business days.
Once approved, refunds are processed back to your original payment method within 5-7 business days. Some payment providers may take additional time to reflect the refund in your account.
Our supportive community is here to help! Post your questions in our exclusive community forum. You can also reach out to our support team, and we'll connect you with the product creator if needed.
You can reach our support team via email, our contact form, or through the community forum. We aim to respond to all inquiries within 24 business hours. Priority support is available for Pro members.
You can use VaultKit products for your personal and commercial projects. Modify them as needed, integrate them into your work, and use them for client projects. Please review each product's license for specific usage rights and restrictions.
No. VaultKit products are licensed for personal and commercial use within your projects, but not for resale or redistribution. Selling or sharing VaultKit products as your own is not permitted and violates our terms.
Yes! Most VaultKit products include commercial licenses. You can use them in client projects, delivered designs, and commercial work. Just don't resell the product itself.
While not required, we appreciate it when you credit creators! A simple credit like "Template by [Creator Name]" is a nice way to support the creator community.
Many creators offer customization services and premium support. Check the product page or community forum to reach out to them. They may offer paid customization or guidance to help you get the most out of your purchase.
Free members can browse and purchase individual products. Pro members get unlimited access to all 500+ products, exclusive monthly drops, priority community support, advanced analytics, and more. See our pricing page for complete details.
Absolutely! You can cancel your Pro subscription at any time. No penalties, no lock-in period. Your access will end at the end of your current billing cycle, and you can resubscribe anytime.
If you purchased individual products, they're yours forever. If you were using Pro's unlimited access, your access will end, but any products you downloaded will remain available on your devices.
We occasionally offer trial periods for Pro membership. Check our promotions page or ask our support team about current trial offers. Most new members find Pro valuable after just one month.
Yes! Gift subscriptions are available. Contact our support team to arrange a gift subscription for a friend or colleague. It's a great way to help fellow creators unlock their potential.
Our support team is here to help. Get in touch and we'll answer any questions you have.
Contact Support