Last updated: March 31, 2026
At VaultKit, we stand behind the quality of our digital products. We offer a 30-day money-back guarantee on most digital products to ensure your complete satisfaction. If you're not happy with your purchase, we'll refund your money—no questions asked.
If you're not satisfied with your digital product purchase for any reason, you can request a full refund within 30 days of your purchase date. Here's how it works:
Contact our support team at hello@vaultkit.com with your order number and the reason for your refund request. Be as specific as possible about why you're unsatisfied.
We'll review your refund request and may ask follow-up questions to better understand your concerns. We typically respond within 24 business hours.
Once approved, we'll process your refund to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or payment processor.
To be eligible for a refund, you must meet the following criteria:
The following items are generally non-refundable:
After approval, refunds are processed immediately. However, the time it takes for the refund to appear in your account depends on your bank or payment processor:
If you purchased a bundle or multiple products, you can request a refund for specific items within your bundle. We'll process a partial refund for the eligible product(s).
Once your refund is processed:
Our standard refund window is 30 days from purchase. For special circumstances, please contact us at hello@vaultkit.com, and we'll review your situation on a case-by-case basis.
If you're experiencing issues with a digital product (bugs, compatibility problems, missing files), please contact our support team before requesting a refund. We may be able to resolve the issue or provide alternative solutions.
Yes! If you're unhappy with one product, you can request a refund and purchase a different product. We recommend checking product previews and reviews before purchasing to minimize returns.
Our refund policy is designed to protect customers. However, excessive refund requests may indicate abuse, and we reserve the right to suspend access to accounts with patterns of misuse.
If your original payment method is no longer valid, we'll work with you to find an alternative refund method, such as a credit to a new payment method or a VaultKit store credit.
If you have questions about our refund policy or need to request a refund, please don't hesitate to contact our support team:
Email: hello@vaultkit.com
Response Time: We typically respond within 24 business hours
💡 Pro Tip
Before requesting a refund, check our FAQ page for answers to common questions. You might find a solution to your issue!
Your satisfaction is guaranteed with our 30-day money-back promise. No risk, no hassle.
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